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Transit Coordination Plan 2022

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Ozarks Transportation Organization (OTO) plans for and works to address the mobility needs of seniors, individuals with disabilities, and low income populations in the Springfield region. A network of transportation providers and human service agencies support these groups, however gaps in service exist due to constrained resources and limitations in fixed-route and demand response services. Given the lack of available funding, coordination can help reduce the strain on resources by effectively applying the assets of multiple agencies to common problems.

The OTO Transit Coordination Plan (TCP) is intended to identify needs and gaps in human service transportation services for seniors and individuals with disabilities in OTO area. The TCP will be used to guide the use of funds from the Section 5310 Enhanced Mobility for Seniors and Individuals with Disabilities Program and fulfills the federal requirements of a Human Services Transportation Plan (HSTP). The TCP is being developed by the OTO's Local Coordinating Board for Transit.

Take Our User Survey

Encuesta del Usuario (En Español)

You are invited to participate in the Ozarks Transportation Organization's Transit Coordination Plan: User Survey. This survey will provide insights into the transportation needs of seniors and individuals with disabilities. The results of this survey will be combined with the results of a transportation provider survey and a human service agency survey to provide information for an updated Transit Coordination Plan. It will take approximately 10 to 15 minutes to complete the questionnaire.

Your participation in this study is completely voluntary. There are no foreseeable risks associated with this project. However, if you feel uncomfortable answering any questions, you can withdraw from the survey at any point. It is very important for us to learn your opinions.

If you have questions at any time about the survey or the procedures, you may contact Andy Thomason at (417) 865-3047 x 107 or by email at Please complete this survey by July 14,2021. Thank you very much for your time and support.

Information for Transit Providers and Human Service Agencies

The Ozarks Transportation Organization (OTO) is updating its Transit Coordination Plan (TCP), the guiding document for awarding Federal Transit Administration (FTA) Section 5310 grant funding. The input of area human service agencies and transportation providers will be combined with the results a transportation user survey identify gaps in services and other transportation needs.

  • If your organization owns and operates vehicles for the purposes of transporting seniors and/or individuals with disabilities, please take our transportation provider survey. This survey will include questions about your organization, the clients your serve, your fleet of vehicles, and known/expected future needs.
  • If your organization serves seniors and/or individuals with disabilities, but does not provide transportation services, please take our human service agency survey. This survey will include questions about the transportation needs of your clientele and about your organization.

Please follow one of the links shown below:

More Information About the Transit Coordination Plan

The Transit Coordination Plan contains five key elements regarding transportation in the Ozarks. It contains demographic information about area seniors and individuals with disabilities and information about local transportation providers. The TCP will also have a needs assessment and have identified strategies for addressing those needs. This survey will provide important information for the TCP’s need assessment. Finally, the document will outline an implementation strategy improving transportation opportunities for seniors and individuals with disabilities.

The 2017 version of the TCP is available at

Participate in the Planning Process!

The OTO's Local Coordinating Board for Transit is expected to work on the development of the Transit Coordination Plan through May 12, 2022. Once the final draft of the TCP is developed, we expect it to be presented to the OTO's Board of Directors on July 21, 2022. The public is welcome to attend LCBT meetings and participate in the planning process. Expected meeting dates are shown to the right.

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